Terms and Conditions

You can download our general terms and conditions here.

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Thank you for your enquiry

Please be patient, we will check your request and process it as quickly as possible.

Contact form

Please use this form forall your questions about the shop and our products.

Fields marked with an asterisk (*) are mandatory, please fill them out.

Your contact details

Your customer number

Your Loginname

First name *

Last name *

Email address *

Telephone number / Mobile phone number:

Your message

Your message to us: *

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* I have read the privacy policy and accept it.

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Your complaint has been sent

We're sorry that something went wrong. Please be patience. We will check your problem, process it as quickly as possible and contact you shortly.

Complaint

Please use this form exclusively for complaints about the delivery or our products.

For general enquiries, please use the contact form: to the contact form.

If you would like to attach pictures, you can also fill out this form directly with your smartphone. You can take photos with your smartphone camera and attach them directly. To switch to your smartphone, simply take a photo of the QR code on your smartphone. Then log in, open the complaint form and fill in the fields.

Fields marked with an asterisk (*) are mandatory, please fill them out.

Your contact details

Your customer number *

Your user name / Login ID *

First name *

Last name *

Email address *

Phone:

Product data of the claimed product

Which brands are affected?

Powerbar

Dymatize

PremierProtein

Type of problem?

Type of problem

What kind of problems occurred with the delivery?

Goods missing / too much / wrong

Transport damage

Delayed delivery

Which product is affected

Product / SKU *

Lot code

Problem description

Order data

Order number

Delivery slip number

Invoice number

Further information, further comments

Further information

Please only upload JPG, PNG or PDF files, thank you.

Pictures of the problem Load image from hard drive Take picture with camera

Data protection + Submit

* I have read the privacy policy and accept it.

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A new password has been sent to you. When entering the password, please ensure that you do not copy any hidden control characters at the end of the password.

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Request a new password

After submitting the form, a new password will be sent to the e-mail address you entered.

Your login ID

Do you know your password?

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Your user name / Login ID

Your password

Do you need a new password or have you forgotten your password?

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You have not yet selected a customer. Please select the customer first. The billing addresses will then be displayed here.

You have not yet selected a customer. Please select the customer first. The delivery addresses will then be displayed.

Transfer the shopping cart to the selected delivery address.
The shopping cart saved there will be overwritten.

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No active customer has been assigned to your user. Please contact your contact person.

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Customer number

The items have been added to the shopping cart. Items that are no longer available have been removed, prices have been updated.

Shopping cart

Your cart is empty

More than 100 items cannot be added to the shopping cart. Please split the desired order into multiple orders, thank you.